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| 80% of Your Web Site is Maintenance |
By:
Judy Cullins |
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80% of Your Web Site is MaintenanceJudy Cullins ©2003 All Rights Reserved.Once your Web site is up, you must maintain it. Maintenance means changes, and each time you make a change, you may make a mistake. If your visitors get a link that doesn't work or incompleteinstructions, or if your copy is lackluster instead of passionate, theywill leave your site and not bookmark it.Before you invite Web potential customers to see your masterpieceyou need to check and correct all parts of your site, especially the home page. Use these 9 tests to maintain your Web site.1. Test your headlines. You have 4 seconds to get your visitor'sattention. Test your title or opening sentence. This one item alone canmake a huge difference in the responses you receive.Instead of the wasted words "welcome," put a benefit with a link to either a story about your product, a sales message,or straight to the order page for your product.When I made "Quadruple your Web Sales in Just Three Months "a hyperlink to my sales piece for "High Traffic = High WebSales", my Web sales increased ten times from the original one,and this is only 7 months time. If your headline doesn't do it, thegame is over.2. Test your offer. People perceive more value when you add an incentive to buy. Give them a bonus FREE report or a tips list with the order. It takes little time and effort to create, but it increases sales ten-fold. For the holidays, I sent out a half price notice for my nine eBooks.The results amazed me. 3. Test your promotion piece by emailing your preferred audience severalchoices. Which one would they buy? Emphasize different benefits,try different phrases, power words and metaphors. Appeal to theirdifferent senses like smell, touch, emotions and visual.4. Test your price. A price that is too low is as bad as a price too high. Too low a price devalues your product or service. Potential clients or buyers might think, "If it's that cheap, it must not be good." One myth is that eBooks have less value than print books. If yourbook has information your one particular audience wants, it has highvalue and you must price it accordingly. My eBooks are in 8 ½ by 11"format. That means they have twice the information as a regular sizebook. They can be purchased by regular eMail or put into PortableDocument Format (PDF). 5. Test your copy. Change testimonials or pictures every so often.Redo your opening page and closing page. Instead of "Subscribe to my ezine," put a short testimonial from a famous person in your field right before the "click here" to subscribe. Always give your visitors a reason to buy. Make your copy "you" oriented. Dan Poynter, author of The Self-Publishing Manual, said this about my free monthly ezine "The Book Coach Says...ezine is chock full of useful information - totally worth your time."6. Make your Web pages easier to read by using bullets. On my home page I put these statements in bullets: "Book Coach Offers These Book Writing and Marketing Outcomes"· Crystallize your book concept for absolute clarity.· Know your book's best publishing options.· Organize a model compelling chapter to apply to all chapters.· Know the first steps to writing a great selling book.· Know your book's best promotion after it is finished.· Know your book has value and will sell, before you invest timeand money7. Test your Web site paragraph length. In general, keep themshort, around 1-4 sentences. Imagine looking at a long line of printbefore getting to the meat? Discouraged, you would probablyleave the page, and possibly the site! Check for passive sentenceconstruction too. Your spell and grammar check gives you thosepercentages at the end. If your sentences are more than 3-4%passive, you need a professional coach to check your copy. 8. Test your Web site layout. Know where visitors are enteringyour site and exiting. Many companies out there can give you this counting service. If potential buyers keep leaving at a particular page before they go to products and ordering page, your words deceive you-and some changes are in order. You can track: where your traffic is coming from, what pages visitors like, and how long are they there, even which Web visitors signedup for your eNewsletter. 9. Test your order process. Ask certain people to run through different parts of your site (show your appreciation by paying them for it with free product or service). Tell them you have a thick skin, and appreciate their honesty. One would-be customer couldn't finish the order for one of myteleclasses. It took a lot of effort to get that mistake rectified withsome free product. I know a famous eBook author from which Itried and tried to buy a book. I even emailed him about it. He saidhe didn't take email orders and sent me back to where the problem was. It's much better to have all links work, so your customers will have an easy ordering experience. Then they will return to yourWeb site over and over again.Know that your job of testing never ends. It's what we call maintenance. 80% of life is maintenance! Just experimenting with these tests will bring more sales. Keep testing to know what your potential buyers really want. About the Author
Judy Cullins: 20-year author, speaker, book coachHelps entreprenurs manifest their book and web dreamseBk: "Ten Non-techie Ways to Market Online"http://www.bookcoaching.com/products.shtmlSend an email to Subscribe@bookcoaching.comFREE The Book Coach Says... includes 2 free eReportsJudy@bookcoaching.comPh:619/466/0622 |
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